At Fresh Face Co. we will always strive to give our customers our best to ensure your package is packaged, labeled ,and shipped with care. We will ship to the address provided. If the address provided is incorrect then it is the responsibility of the customer to inform us prior to shipping. If the order is shipped and the address provided is incorrect then Fresh Face Co. will only replace the order when the original order is returned to Fresh Face Co. warehouse by the shipping carrier.. During the check out process you will be presented with a very affordable shipping insurance option. In cases of lost or stolen packages and the insurance provided is declined then Fresh Face Co. will not replace the order. If the insurance provided is accepted and a customers order is lost or stolen then we will file a claim the shipping carrier as well as the shipping insurer. After the claim is successfully processed then Fresh Face Co. will replace the lost or stolen package at no cost to the customer.

Express Shipping
Please Note: all orders for USPS Express 2-3 Business Day and FedEx Standard Overnight will need to be placed before 12 Noon Monday – Friday Mountain Standard Time.
All Express orders placed on Friday before 12 will arrive Monday before 5pm. There are no Saturday or Sunday delivery options.
*Note: Our shipping department will provide you with a tracking number via email as well as an “ordered shipped” and an “order delivered” notification via email. We do everything we can at Fresh Face Co. to keep our customers informed every step of the shipping process. Please let us know if you require extra insurance or a signer for your packages. We are very happy to add those shipping services onto your order be sure to let us know and we will be happy to assist.

30 Day Tracking Policy

*This Policy is for Undelivered packages ONLY.(All lost mail that says
“Delivered” will have to be settled with customers post office and/or
Police department)
*Customers Package that has not moved in 30 days will be eligible for
product reship on the 31st day of non-movement.
*Reship is only valid from days 31-60 and customer is required to
callback in order for reship to go out.

Fresh Face Co.
Return Address:
180 N Main #2320, ST GEORGE UT 84770, United States