Privacy Policy

Fresh Face Co is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal
information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988
By visiting our website, using our services, or interacting with us, you consent to the practices described in this policy.
1. What Personal Information We Collect
We may collect the following types of personal information:
• Full name
• Date of birth
• Contact details (email address, phone number, address)
• Medical history relevant to your treatment
• Details of treatments and services provided
• Payment and billing information
• Health-related information (with your consent)
2. How We Collect Personal Information
• We collect personal information directly from you when you:
• Make an appointment online, by phone, or in person
• Complete a consultation or patient form
• Communicate with us via email, phone, or social media
• Visit our website (including through cookies and analytics tools)
• In some cases, we may receive information from third parties (e.g. referring practitioners), but only with your consent.
3. Why We Collect Your Information
• We collect, use, and hold your personal information to:
• Provide you with cosmetic and skin care treatments
• Conduct consultations and tailor services to your needs
• Maintain medical and treatment records as required by law
• Send appointment reminders, treatment follow-ups, or promotional offers (with your consent)
• Process payments and manage billing
• Comply with legal and regulatory obligations
4. Storage and Security of Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This
includes:
• Secure electronic record systems
• Access controls and encryption
• Staff training and confidentiality agreements
• Where information is no longer required, and we are not legally obligated to retain it, we will securely destroy or de-identify it.
5. Disclosure of Personal Information
• We do not sell your information. We may disclose your personal information to:
• Healthcare professionals involved in your treatment
• Service providers who assist in our operations (e.g. IT support, payment processors)
• Insurers, regulatory authorities, or law enforcement if required by law
• All third parties are required to handle your data in accordance with applicable privacy laws.
6. Accessing and Correcting Your Information
You have the right to:
• Access the personal information we hold about you
• Request corrections to your information if it is inaccurate or outdated
• To make a request, please contact us using the details below. We may require you to verify your identity before responding.
7. Cookies and Website Analytics
Our website may use cookies and third-party analytics tools (e.g. Google Analytics) to collect non-identifiable data such as:
• Browser type
• Pages visited
• Time spent on the site
• This information helps us improve website performance and user experience. You can manage your cookie settings in your browser.
8. Marketing Communications
With your consent, we may use your contact details to send you marketing emails or SMS about our services, promotions, or events. You
can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date. Your contin-
ued use of our services or website will be deemed as acceptance of any changes.

Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:

Email: sallie@freshface.co
Phone: 0421 498 620
Address: 42 MacPherson Street Bronte NSW 2024